Stupid mistake!
Entry posted by babyoiy ·
249 views
Not that bad, I just mistype one digit from six digits so I got 5 ones right. Shortly, I gave client wrong *reserved* account number for their dividend payment accout. Client gave the account number to TSD for check printing procedure while they working on the proper letter to be sent to me about this additional account opening. Then I found out account number is incorrect, we will have to correct this and we got 2 choices, first option is let go with the incorrect account number on or either void and re-issue check with correct number. First way is risky since everyone can make mistakes and 6 months monitoring is a pain. To do option 2 is the preferable way for us but Cleint won't love this. So my boss goal was getting client to YES, sound easy but it's really a big deal. No doubt my boss manage to get thing done after spent half day time on this. She's always super busy and I add her this extra work. I feel terrible plus today is her birthday.
Below is in detail version, if you bother to read. On wednesy evening, first I found out that account number in the requesting letter to open account was incorrect then I found out that they copied number we gave them exactly. Third, I found that the number Cash Sales gave them was from me which was given by the unit who taking care of customer database. Last, I found that they provide account number base on base number I mentioned in email request to reserve account. Account will be used for dividend payment then client has to provide account number to TSD: Thailand Securities Depository Co.,Ltd. for check priniting procedure. So we have to reserve account while waiting for their letter, account has not activated yet but agreements are signed, checks are printed with the incorrect account number on it. That's it! ( IE: Correct base number is 234700 but I typed 234500 - unluckily, the unit who reserve account didn't double check that base number and the company name I gave are not matched. So I was informed the reserve a/c is 0-234700-XXX while the correct one supposed to be like 0-234500-YYY, if only last 3 digits incorrect then that's easy but base number is a unique ID so it can't be wrong)Of course dividend check won't be only 10 or 100 checks but thousands! For the part of agreement between the client and my company, that's only a little problem compare with check issued. I can feel that hell is coming and I was not wrong, luckily that the payment date is in week May 21, so I still have time. I decided to run to my dear Bossy. I know she will find the best solution for this. Without complaining me about the mistake but she rang head of operation to ask what we can do suddenly after she knew whole story. We have 2 choice, 1. let it go with incorrect base number and then we have to do manaul tracking when check holder drawn down check with us later which checks valid for 6 months = 6 months monitoring) or 2. Void and re-issue check. It won't be difficult if no limitation of time that the payment date is May 22. Client will not please with this option but we have to negotiate till they say yes anyway.Today, my kinda boss spent half day in the morning to sort out this because my bossy had to attend some meetings then in the afternoon after got back from lunch meeting with one client she was talking on phone about this till almost 6pm. I even forgot that today is her birthday but I managed to get cake for her even it's not her favourite one.Now the solution is void all checks re-issue which we must give them hands on this. As mentioned earlier that Checks expect to be printed by May 15th/PM and need to mail to shareholders by May 17th. It's easy when this agreed by3 parties Client, TSD and of my boss, but to get all parties agree we have to (1)agrue and (2)offer a lot to client, (3)my boss will have to meet their senior to apologise about this soonest then with (4)help of TSD to shorten printing process [(5)TSD has to contact their vendor so their vendor will have extra job this weekend.] By mandate from my dear Bossy, once new checks with correct number deliveried to client then (6)I (as the one who made this mistake) and some extra staff will be with cleint atleast for 1 day to do whatever I can do to have all check ready to mail out by May 17.Of course apart from this it will be (7)some expense that we have to absorb. Relationship thing is very very sensitive and that's my team's job to maintain relationship with our clients. I know my boss can sort this thing out but (8)her time should not be spent with this. It won't be if I didn't mistype. And (9)the company won't get really good reputation according to this. I'm sure there are a lot more people/things effected by this. Excellent job! Not many people can do such mistake but me! ((( Dear Bossy, I never want to add you any extra work. Very sorry. )))
Below is in detail version, if you bother to read. On wednesy evening, first I found out that account number in the requesting letter to open account was incorrect then I found out that they copied number we gave them exactly. Third, I found that the number Cash Sales gave them was from me which was given by the unit who taking care of customer database. Last, I found that they provide account number base on base number I mentioned in email request to reserve account. Account will be used for dividend payment then client has to provide account number to TSD: Thailand Securities Depository Co.,Ltd. for check priniting procedure. So we have to reserve account while waiting for their letter, account has not activated yet but agreements are signed, checks are printed with the incorrect account number on it. That's it! ( IE: Correct base number is 234700 but I typed 234500 - unluckily, the unit who reserve account didn't double check that base number and the company name I gave are not matched. So I was informed the reserve a/c is 0-234700-XXX while the correct one supposed to be like 0-234500-YYY, if only last 3 digits incorrect then that's easy but base number is a unique ID so it can't be wrong)Of course dividend check won't be only 10 or 100 checks but thousands! For the part of agreement between the client and my company, that's only a little problem compare with check issued. I can feel that hell is coming and I was not wrong, luckily that the payment date is in week May 21, so I still have time. I decided to run to my dear Bossy. I know she will find the best solution for this. Without complaining me about the mistake but she rang head of operation to ask what we can do suddenly after she knew whole story. We have 2 choice, 1. let it go with incorrect base number and then we have to do manaul tracking when check holder drawn down check with us later which checks valid for 6 months = 6 months monitoring) or 2. Void and re-issue check. It won't be difficult if no limitation of time that the payment date is May 22. Client will not please with this option but we have to negotiate till they say yes anyway.Today, my kinda boss spent half day in the morning to sort out this because my bossy had to attend some meetings then in the afternoon after got back from lunch meeting with one client she was talking on phone about this till almost 6pm. I even forgot that today is her birthday but I managed to get cake for her even it's not her favourite one.Now the solution is void all checks re-issue which we must give them hands on this. As mentioned earlier that Checks expect to be printed by May 15th/PM and need to mail to shareholders by May 17th. It's easy when this agreed by3 parties Client, TSD and of my boss, but to get all parties agree we have to (1)agrue and (2)offer a lot to client, (3)my boss will have to meet their senior to apologise about this soonest then with (4)help of TSD to shorten printing process [(5)TSD has to contact their vendor so their vendor will have extra job this weekend.] By mandate from my dear Bossy, once new checks with correct number deliveried to client then (6)I (as the one who made this mistake) and some extra staff will be with cleint atleast for 1 day to do whatever I can do to have all check ready to mail out by May 17.Of course apart from this it will be (7)some expense that we have to absorb. Relationship thing is very very sensitive and that's my team's job to maintain relationship with our clients. I know my boss can sort this thing out but (8)her time should not be spent with this. It won't be if I didn't mistype. And (9)the company won't get really good reputation according to this. I'm sure there are a lot more people/things effected by this. Excellent job! Not many people can do such mistake but me! ((( Dear Bossy, I never want to add you any extra work. Very sorry. )))
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