An award should go to the Virgin Airlines desk attendant in Sydney some months ago for being smart and funny, while making her point. She was confronted with an irate passenger who probably deserved to fly as cargo.

 A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was rebooking a long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk. He angrily slapped his ticket down on the counter  and said,  'I HAVE  to be on this flight and it HAS to be FIRST CLASS'.

The attendant replied, 'I'm sorry, sir. I'll be happy to try to help you, but I've got to help these  people first, and I'm sure we'll be able to work something out'.

The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, 'DO YOU HAVE ANY IDEA  WHO I AM?'

Without hesitating, the attendant smiled and grabbed her public address microphone: "May I have your attention please, may I have your attention please", she began - her voice heard clearly throughout the terminal: 

"We have a passenger here at Desk 14 WHO DOES NOT KNOW WHO HE IS. If anyone  can help him find his identity, please come to Desk 14."

With the folks behind him in line laughing hysterically, the man glared at  the Virgin attendant, gritted his teeth and said, "F*ck  You!"

Without flinching, she smiled and said, (I love this bit),  "I'm sorry, sir, but you'll have to get in line for that too".

brilliant

haha great =)

she should get an award 3 years in a row! lol

'DO YOU HAVE ANY IDEA WHO I AM?'

Now that policeman wouldnt have died if he answered to that politician's son with something similar or maybe he died because he said so !!

How poor to those celebs or their relatives..once you become someone..then you forget who you are

class reply - she should get job teaching customer service skills in UK as we have some of the worst levels I have experienced!!!

Very funny.

The old ones are always the funniest:-)

thats really great. haha.

lol good one !

If true, it is perfect!

Hollo